Online Shop provider and your contractual partner is:

Hatraco GmbH
Peutestraße 22a
D-20539 Hamburg

Phone: +49 (0)40 22 63 07 - 077
Fax: + 49 (0)40 22 63 07 - 330

VAT Identification No.: DE 230134238
HRB 87821 AG Hamburg
Managing Director: Kai Vollrath

© 2013 Hatraco GmbH, Hamburg, Deutschland.

Online Complaints Procedure
The European Commission provides a platform for online dispute resolution (ODR). This is available at
We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +49 (0) 40 22 63 07 077 from Mondays to Thursdays between 8am and 6pm, and on Fridays between 8am and 5pm, or email them at