Frequently asked questions FAQ

Ordering and Shipment

1. Can I order by phone?

Unfortunately, ordering by phone is not possible. However, if you have any questions to your order, we will gladly assist you under the following number: +49 (0)40 22 63 07 - 077.

2. How much does shipment cost?

Information about our shipping costs can be found in our delivery conditions.

3. How long does it take for my order to reach me?

Information about our delivery times can be found in our delivery conditions.

4. Can I track where my order currently is?

In the shipment confirmation email, a link and tracking code are included. With the help of the tracking code, you can follow your shipment on the page that the link leads to.

Customer account

1. What advantages does a customer account have?

Generally, a guest can use all functions of the shop without issue. No registration is required to place an order. As a registered user, however, you have the advantages of a faster ordering process, multiple saved delivery addresses, staying up to date on your order status as well as being able to save items on your wish list. Furthermore, you can gain access to your purchasing history.

2. What can I do if I forget my password?

In the login area you can find the link 'Password forgotten'. Once you click this, a field will appear where you are to type in your email address. Please provide this and confirm that you wish to send a new password to your email address by clicking on 'Reset password'. (Please use the same email address as during your registration.) You will then be sent a new password.

3. How can I change my password and personal details?

To change your password or personal details, you will need to log in. Under your account settings you will then find the option to 'Change password' and then 'update information'. To change the password, insert your old password and confirm your new one by giving it in twice. You can change your personal information at any time and to confirm any changes please click on 'Update'.

Returns

1. How are returns undertaken?

Should you wish to return an order, please contact us. Send us an email to shop@craze.toys or contact us by phone under: +49 (0)40 22 63 07 - 077. We will then send you an email in which you will find an attachment of the label used for returns. Please print this out and attach it to the return package. The package can be handed in at your local post office